Frequently Asked Questions – Endy

Popular Questions

  • Firmness
  • Shipping
  • 100 Night trial
  • 10 Year warranty
  • Our foam
  • Bedframes

Firmness

How firm is the Endy Mattress?

The Endy mattress is firm enough to keep you propped up and well supported, and super-comfortable all at once. Just the right sink and responsiveness in the foam composition to deliver an optimally-firm, comfortable sleep surface for pretty much everyone.

Shipping

How does Endy’s shipping work?

All Endy mattresses are compressed, rolled, and packaged in an easy to ship box. Deliveries typically take between 3 and 7 business days to be delivered. Endy ships free to any province, coast to coast across Canada. We do ship to the Canadian Territories, with a surcharge of $150 to offset higher than usual shipping costs.

100 Night trial

Can you explain Endy's 100 Night Trial?

We know it can take some time to adjust to a new mattress, so we give you plenty of time to have it in your sleep environment and ensure you love it. If for any reason it's not working out, we'll come pick it up from you and give you a full refund, no questions asked - but this hardly ever happens. Read over 1400 real customer reviews here.

More Information on Our Trial >

10 Year warranty

Can you explain Endy's Mattress Warranty?

The Endy Mattress is made here, where we work with the best Canadian suppliers to manufacture the Endy Mattress as efficiently as possible. Our suppliers are our partners – they stand behind us and back our 10-year warranty.

Read Full Warranty >

Our foam

Can you tell me more about Endy's foam?

Endy's foam layers are made of safety certified materials. CertiPUR-US ® is a third party non-profit organization that grades foam products to ensure they’re safe. This means that all foam used in making Endy products doesn’t contain harmful chemicals found in other foam products: no formaldehyde, phthalates, or flame retardants.

Open CertiPUR-US website >

Bedframes

What type of bedframe should I use with my Endy?

Endy works with a wide range of bed bases. Rest your Endy Mattress on a flat surface for the perfect base. You can use an existing box spring, or flat MDF boards can also do the trick.

Complete FAQ

About Endy

Why one mattress design?

About Endy Why one mattress design? Much of the product variation you see when mattress shopping is marketing myth. The truth is, most of us enjoy the same basic principle when it comes to our sleep surface - a carefully-tuned balance of comfort, support and responsiveness.

How did Endy Sleep grow so quickly?

About Endy How did Endy Sleep grow so quickly? More Canadians are choosing to shop online than ever before, but a few product categories, like mattresses, still tend to be sold in the traditional way of brick-and-mortar retail. Endy Sleep brings mattress shopping to the online space with a concept built to deliver unprecedented value to Canadian customers.

Why does Canadian-made matter?

About Endy Why does Canadian-made matter? We make fantastic products in Canada and our mattress manufacturing industry competes on a global level. We believe it makes sense to make an essential home product, like a mattress, right here in our country. Not only do we get to support Canadian industry and commerce, but we also save cross-border shipping cost and can transfer that savings back to our Canadian customers.

Do you have a showroom?

About Endy Do you have a showroom? Yes, our showroom is located at 639 Queen St West, Suite 405 in Toronto, Ontario.
We're open Monday - Friday from 9am-5pm. Come by for an afternoon snooze!

Where in Canada is Endy made?

About Endy Where in Canada is Endy made? Our mattress is proudly made at our factory in Toronto, Canada using top-quality, North American materials. One of the key components, our cover, is made in Montreal.

Shipping & Delivery

How much does shipping cost?

Shipping & Delivery How much does shipping cost? Endy is shipped for free to all 10 Canadian provinces. Shipping to the territories may be subject to additional charges.

Where do you ship?

Shipping & Delivery Where do you ship? We ship to the 10 provinces across Canada. If you are looking into shipping to the Canadian Territories, please send a note to hello@endysleep.com for a custom delivery solution.

How long does Endy take to be delivered?

Shipping & Delivery How long does Endy take to be delivered? Deliveries within Canada typically take between 3 and 7 business days to be delivered. Please allow extra time for shipping to remote areas.

The Mattress

How much does the Endy weigh?

The Mattress How much does the Endy weigh? Twin - 38 lbs
Twin XL - 36 lbs
Full - 54 lbs
Queen - 66 lbs
King - 81 lbs
California King - 82 lbs

How thick (height) is the Endy?

The Mattress How thick (height) is the Endy? All sizes of our mattress are 10 inches in height.

What makes the Endy mattress unique?

The Mattress What makes the Endy mattress unique? Endy has taken the comfort and support that foam beds are known for and elevated it with our unique foam composition. With 3 total layers, our top layer is not temperature sensitive, meaning that your mattress will keep the same firmness year-round. It also releases body heat faster than conventional foam so you sleep at a more comfortable temperature regardless of seasonal changes in your sleep environment. We’ve also made Endy with a quilted top to add to the comfort and to encourage airflow for a cooler night’s sleep.

What are the dimensions of the mattress?

The Mattress What are the dimensions of the mattress? Endy mattresses follow standard North American sizing:
Twin – 39” x 75"
Twin XL - 39" x 80"
Full - 54" x 75"
Queen - 60" x 80"
King - 76" x 80"
California King - 72" x 84"

Will I feel any motion transfer on the Endy?

The Mattress Will I feel any motion transfer on the Endy? With the properties of our foam, the mattress prevents the transfer of movement in order to keep you and your partner sleeping restfully.

Does the Endy "sleep hot"?

The Mattress Does the Endy "sleep hot"? We have worked to design a mattress that will help to keep you cool as you fall asleep. The top layer of foam is infused with gel, which absorbs and contains body heat throughout the foam to help prevent hot spots as you fall asleep.

Will my mattress form dents over time?

The Mattress Will my mattress form dents over time? The polyurethane foams we use are designed to withstand years of sleeping without any deformation. In the highly unlikely event that a dent does form, our 10-Year Limited Warranty covers it.

How much weight can Endy hold?

The Mattress How much weight can Endy hold? Our mattress is designed to be optimal for individuals under 250 pounds with a total capacity of 500 pounds.

Materials

What type of materials is Endy made from?

Materials What type of materials is Endy made from? The Endy is made up of three layers of polyurethane foam. The top layer is 2 inches gel infused foam. The mid layer is medium-density transition foam that transfers the pressure between the top and base layers. The bottom layer is high-density foam that serves to prop up and support you as you sleep. Our cover is made of soft, polyester fabric and a quilted top to encourage comfort and airflow.

Is the Endy foam safe?

Materials Is the Endy foam safe? All the foam used in the Endy mattress is CertiPUR-US® certified, meaning they are:

• Made without PBDE flame retardants
• Made without mercury, lead, and other heavy metals
• Made without formaldehyde
• Made without phthalates regulated by the Consumer Product Safety Commission
• Certified to have low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

CertiPur-US® is a non-profit organization that performs independent lab testing to verify a foam's compliance with their specifications. For more information, visit their website: http://certipur.us

Does the Endy have any odour?

Materials Does the Endy have any odour? As with any new product, there may be a bit of a scent that will dissipate shortly after unpacking your mattress. We use a water-based adhesive and CertiPUR-US certified foams to ensure safety and to minimize the odor of the new mattress.

The Pillow

What is the Endy Pillow?

The Pillow What is the Endy Pillow? The Endy Pillow is an optimized combination of plushness, comfort, and support. It features a 100% cotton cover with a microfibre fill to give you the feeling of down, with the support and structure of a shredded memory foam core. Plus, as an added bonus, the pillow is completely customizable, simply remove or re-add extra foam to create the perfect height for you.

Can I wash my pillow?

The Pillow Can I wash my pillow? The cover can be washed, we recommend machine washing warm and allowing it to air dry. The inner foam core cannot be washed and we recommend keeping all liquids away from the foam core.

What are the dimensions of the pillow?

The Pillow What are the dimensions of the pillow? We offer the Endy Pillow in 2 sizes: Standard which are 28" x 20" and the King which are 35" x 20". Sold individually.

Can I try the Endy Pillow?

The Pillow Can I try the Endy Pillow? Absolutely, similarly to our Endy mattress, we provide customers with 60 nights to try out the pillow in the comfort of your home.

What is the Pillow warranty?

The Pillow What is the Pillow warranty? Your Endy Pillow is covered by a 3-year limited warranty. For more information visit (link to Pillow warranty)

Unboxing Your Endy

Can I put Endy back in the box?

Unboxing Your Endy Can I put Endy back in the box? Once Endy is out of the box and unwrapped, it will not fit back inside.

How do I unbox my Endy?

Unboxing Your Endy How do I unbox my Endy? Once your Endy arrives at your home, you simply open the box, unload the rolled mattress on your bedframe or the floor near your bed, and remove the plastic wrapping using the included cutting tool. Once the plastic is open, the mattress will immediately start to expand back to its original size and it will be ready to sleep on in only a few hours. Give the mattress some time to fully acclimate to your bed frame, as it takes a day or two for it to completely settle in. All the packaging may be recycled.

When can I sleep on my new Endy?

Unboxing Your Endy When can I sleep on my new Endy? You can sleep on your new Endy shortly after unpacking it from the box. Endy's core stabilizes in a couple of days and will maintain its integrity for the life of the mattress.

Returns & Exchanges

How do I return my Endy?

Returns & Exchanges How do I return my Endy? Send us an email at hello@endysleep.com and we’ll help coordinate the return.

What happens to the mattress when it’s returned?

Returns & Exchanges What happens to the mattress when it’s returned? Each return is handled on a case-by-case basis, but most of the time, we work with local charities in order to donate the mattress to someone in need. Some locations will require us to recycle the discarded mattress.

What is your exchange policy?

Returns & Exchanges What is your exchange policy? You may exchange your mattress during the 100-night trial period. We'll help you process the price difference and ship you the right sized Endy mattress. Please note that exchanging your mattress voids the 100-night trial for your second Endy mattress.

Care

What type of bed frame should I use with Endy?

Care What type of bed frame should I use with Endy? Endy is designed to work with box springs, slatted frames, platform beds, or with it sitting on the floor.

Do I need a box spring?

Care Do I need a box spring? While Endy doesn’t need a box spring, it will work with one if your existing frame requires one

Do you need to flip the mattress?

Care Do you need to flip the mattress? No, the Endy mattress is designed with a top and a bottom side. We do recommend that you rotate the mattress 180 degrees every six months.

How do I clean my mattress?

Care How do I clean my mattress? While it is best to use your Endy with a mattress protector, you can spot clean the cover with a mild detergent and water. Our cover is also removable and machine washable. Wash in warm water (40°C), and air dry.

How do I protect my mattress?

Care How do I protect my mattress? We recommend that you use a mattress protector to prevent damage to your Endy.